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Exam Code: C2010-652
Exam Name: IBM SmartCloud Control Desk V7.5 Fundamentals
One year free update, No help, Full refund!
C2010-652 Exam Questions Total Q&A: 100 Questions and Answers
Last Update: 2014-07-28

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Exam Code: M2010-701
Exam Name: IBM Maximo Enterprise Asset Management Sales Mastery Test v4
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M2010-701 Practice Exam Total Q&A: 36 Questions and Answers
Last Update: 2014-07-28

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Exam Code: M2020-622
Exam Name: IBM Risk Analytics for Insurance and Pensions Sales Mastery Test v1
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M2020-622 Real Questions Total Q&A: 24 Questions and Answers
Last Update: 2014-07-28

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NO.1 Which ticket type must be used for a user who is asking for information?
A. Incident
B. Problem
C. Service Request
D. Process Request
Answer: C

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NO.2 Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Risk Management
B. License Management
C. Security Management
D. Inventory Management
E. Configuration Management
Answer: B,D

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NO.3 What are three types of IBM SmartCloud Control Desk offerings? (Choose three.)
A. Action
B. Descriptive
C. Work Order
D. Work Request
E. Service Catalog
F. Service Request
Answer: A,B,F

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NO.4 What are two appropriate Key Performance Indicators for the Service Catalog Management
Process? (Choose two.)
A. Number of accesses per month
B. Number of calls to the service desk
C. Percent of users who use the service catalog
D. Percent of users who are aware of the service catalog
E. Number of services published including Service Level Agreements/Targets
Answer: A,C

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NO.5 What is the purpose of domains within IBM SmartCloud Control Desk?
A. To allow global searches across areas of an organization
B. To specify ownership of a set of objects within the product
C. To separate configuration items and assets into geographical areas
D. To maintain a value list that can be used in fields within the product
Answer: D

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NO.6 What is the IBM SmartCloud Control Desk V7.5 (SCCD) application server used for?
A. To apply SCCD fix packs
B. To generate SCCD EAR files
C. To provide a SCCD runtime environment
D. To customize Maximo Business Object Java code
Answer: C

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NO.7 What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the CI based on the information from the Change Management process
D. To update attributes of the Actual CI based on the information from the Change Management
process
Answer: A

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NO.8 What is the purpose of the Promotion process?
A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process
Answer: A

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